IATA Safety Audit for Ground Operations (ISAGO), an industry program for the global oversight of ground handling service providers (GHSPs), has evolved to become a center of excellence for safety auditing in ground handling. With 195 organizations onboard over the past 15 years, it is now the driving force in improving ramp safety, reducing ground damage, and enabling standardized and sustainable operations. Several governments and airports recognize ISAGO as part of their safety oversight programs,” said Monika Mejstrikova, Director, Ground Operations, IATA. Hong Kong Air Cargo Terminals Limited (Hactl) and dnata Dubai were the world’s first ISAGO-accredited ground handling service providers. Both companies acknowledge the positive impact of ISAGO in their ground handling and cargo operations. It also plays a role in mitigating the billions of dollars of damage to aircraft and equipment that takes place each year and helps the airlines to allocate resources efficiently. So far, 3,000 safety audits have been conducted worldwide.