Logistics is key to e-commerce growth in 2025: DHL report

The customer-centric logistics strategies have become a core part of the e-commerce growth in 2025,as per the DHL E-Commerce Trends Report 2025, Pablo Ciano, CEO, e-Commerce, DHL, said. The report reveals AI and social commerce are reshaping shopping behavior, but fast, transparent delivery remains central to cart conversion and customer loyalty. “Logistics plays a crucial role in this process, and we see ourselves as a vital partner, offering our customers relevant insights, expertise, and solutions to drive their success,” Ciano said. It helps build trust and driving sales in the e-commerce market in 2025, he added.