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  • Writer's pictureTeam CargoTalk

Abu Dhabi Ports Group enhances customer experience


Abu Dhabi Ports Group (AD PG) has completed a number of initiatives under “The Abu Dhabi Programme for Effortless Customer Experience,” a pioneering new model that enables effortless customer experiences across Abu Dhabi Government.

Spearheaded by the Group’s Economic Cities and Free Zones, and Digital clusters, the initiatives aimed at enhancing the omnichannel experience for clients at KEZAD.

From improved service level agreements for walk-ins and contact centre enquiries to the launch of a digitalised Free Zone License application service through the Advanced Trade and Logistics Platform (ATLP), the initiatives included innovative approaches to making the flow of information more user-friendly while enabling centralised access through KEZAD Cloud for investor-related documents to all key government stakeholders and partners, for quick turnaround.

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