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  • Writer's pictureTeam CargoTalk

UPS acquires reverse logistics company to boost efficiency

UPS has entered into an agreement to acquire US-based software and reverse logistics company Happy Returns from PayPal. According to UPS, Happy Returns aims to enable “frictionless, no-box, no-label returns for merchants and consumers” and reduce “the cost of e-commerce for all players and creating a more efficient, sustainable supply chain”. The acquisition of Happy Returns is expected to close in the fourth quarter of this year. “We know that returns have long frustrated shoppers and retailers looking for quick and easy solutions,” UPS chief executive Carol Tomé said. “By combining Happy Returns’ easy digital experience and established drop-off points with UPS’s small package network and footprint of close to 5,200 The UPS Store locations, box-free, label-free returns will soon be available at more than 12,000 convenient locations in the U.S.” “Joining the UPS team is a win for both our employees and our customers,” said Happy Returns chief executive and co-founder David Sobie, who will continue to lead the business for UPS after the deal closes. “In recent years, the growth of Happy Returns has accelerated, and we’ve built an enterprise-grade solution. This new chapter is a natural next step for Happy Returns and allows us to harness the power of the UPS network to transform the returns industry.”


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