Etihad Cargo has enhanced its charter service capability by partnering with Awery Aviation Software, Stanislas Brun, Vice President, Cargo, Etihad Cargo, said. There is a 35 per cent rise in charter requests.
This collaboration marks a pivotal step in Etihad Cargo’s efforts to meet the rising demand for charter services—spurred by the global surge in e-commerce. As part of this strategic initiative, Etihad Cargo has implemented a customised version of Awery’s Enterprise Resource Planning system to manage its Cargo Chartering Programme.
This innovative solution will enable Etihad to streamline operations, improve response times, and deliver superior customer service. “Driven by intelligent automation, the system reads information from enquiries, making it easily accessible for the creation of future quotes,” Brun added.
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