Dubai Customs has launched its AI-driven ‘Voice of Customer’ platform aimed at altering the trade, logistics, and supply chain ecosystem. The platform collects and analyses real-time feedback from multiple channels, including call centres, emails, social media, and the Dubai Customs website, providing actionable insights to improve service efficiency and trade facilitation, said Matar Al Muhairi, Director, Client Happiness, Dubai Customs. He highlighted the platform enables b

DHL Group has announced an investment of €300 million in Sub-Saharan Africa to accelerate trade growth, expand logistics infrastructure, and strengthen supply chains across the continent, said John Pearson, CEO, DHL Express. He said, “The multi-year initiative underscores DHL’s confidence in Africa’s economic potential and supports the African Continental Free Trade Area goals to boost intra-African commerce and global competitiveness.” The investment will span DHL Express, D

Etihad Cargo has launched its new, upgraded website, offering customers real-time transparency over their shipments and service requests. The platform provides enhanced control and visibility at every stage of the cargo journey, allowing clients to track consignments, monitor delivery progress, and manage requests more efficiently. The website features intuitive navigation, interactive dashboards, and advanced tools that deliver detailed shipment information instantly. This i

Marking an advancement in the UAE’s border security and trade safety infra, Dubai Customs has launched a Radiation Protection and Monitoring System (RPMS). His Excellency Dr. Abdulla Busenad, Director-General, Dubai Customs, said, “The integrated, real-time system represents one of the organisation’s most strategic security projects. It is a sophisticated protection and monitoring network managed from Dubai Customs’ Command and Control Center, aligning with local and internat

B&H Worldwide has been awarded a global warehousing and logistics contract by Ontic Aerospace, strengthening their long-standing partnership and supporting Ontic’s global expansion strategy. Gary Wilson, Group MD, B&H Worldwide, said, “The deal underscores the company’s reputation for secure and efficient aerospace logistics. Our dedicated teams and proven systems will ensure Ontic’s customers continue to benefit from reliable support, whether for routine shipments or urgent

Aramex has joined forces with Bahrain Post to launch Bahrain’s first nationwide network of electronic parcel boxes, a major milestone in the Kingdom’s logistics modernisation, said Yanal Anz, GM, Aramex Bahrain. “Our collaboration with Bahrain Post reflects a vision to build smart, efficient logistics infrastructure in the Kingdom. By integrating technology into the national delivery network, we are redefining how parcels move across Bahrain, ensuring reliability, scalability

QR Cargo has transported a massive aircraft engine, weighing nearly 13,000 kg, on its freighter from Amsterdam to Singapore. The shipment highlights the airline’s expertise in handling oversized and high-value cargo, reinforcing its reputation as a trusted partner in aerospace logistics, said a spokesperson from QR Cargo. “No aircraft engine is too heavy for us. This operation demonstrates our capability to manage complex shipments safely and efficiently, meeting the stringen

DP World has significantly expanded its eITVs at Jebel Ali Port, growing from 14 units in December 2024 to 146 by October 2025. Abdulla Bin Damithan, CEO and MD, DP World GCC, said,  “The electrification drive supports the UAE’s Net Zero 2050 strategy and fortifies future-ready, resilient global supply chains, and boosts logistics.” The move marks a step in DP World’s mission to decarbonise logistics and enhance supply chain efficiency. The expanded fleet of electric internal

Abu Dhabi Airports (AUH) has reported 21 per cent year-on-year increase in cargo volumes, reaffirming its position as a key player in global air logistics. The growth reflects the airport’s expanding role in facilitating global trade and its commitment to operational excellence across all freight categories. The surge in volumes underscores Abu Dhabi’s growing importance as a logistics and supply chain hub for the region. From high-value goods, perishables, to oversized shipm

Fast Logistics will connect Europe and the Middle East with its dedicated B777Fs service from Liege to Sharjah, beginning 19 October. The new route is designed to enhance efficiency and reliability for European–Middle Eastern trade, especially high-value and time-sensitive shipments. The B777Fs offer high payload capacity and ensure that goods move safely and securely. This freighter service strengthens supply chains and supports businesses seeking dependable air cargo soluti

SolitAir has strengthened its position in the global air freight market with enhanced capabilities for handling oversized cargo, as per a release. Recognising that large-scale shipments demand more than standard solutions, the airline has equipped its freighters to manage heavy and complex loads with precision, safety, and speed. From industrial equipment and vehicles to critical infra components, SolitAir’s fleet ensures seamless transportation for clients across diverse ind

Saudia Cargo and the Hail Region Development Authority (HRDA) have signed an agreement to enhance air cargo and logistics across the Hail region. The pact was signed under the patronage of His Royal Highness Prince Abdulaziz bin Saad bin Abdulaziz, Governor of Hail, highlighting the Kingdom’s commitment to developing regional logistics hubs in line with Saudi Vision 2030. Eng. Loay Mashabi, CEO, Saudia Cargo, said the pact represents a “step in strengthening logistics service

GWC has joined forces with Quivo to accelerate e-commerce fulfillment across the GCC countries. The collaboration, backed by GWC’s €5.2 million investment in Quivo, will drive joint expansion in Qatar, the UAE, and the Kingdom of Saudi Arabia, three of the region’s fastest-growing e-commerce markets. “With Quivo at our side, we provide customers with a fully integrated fulfillment solution, covering everything from storage and processing to delivery,” said Matthew Kearns, Act

Abu Dhabi unveiled TAMM AutoGov, the world’s first AI-powered public servant — a breakthrough that could revise automation logistics and air cargo ops. The system leverages advanced AI, ML, and automation to manage licensing and regulatory compliance. His Excellency Ahmed Tamim Hisham Al Kuttab, Chairman, Department of Government Enablement-Abu Dhabi (DGE), said, “TAMM AutoGov is truly transformative, redefining what government means in people’s lives. Here, the government is

Marking a milestone in enhancing customs security, Dubai Customs unveiled its cutting-edge Advance Cargo Information (ACI) system. The system uses AI, blockchain, and ML to process cargo data before goods depart the country of origin, allowing for faster, accurate risk assessments, and reduced on-site inspections. His Highness Sheikh Mansoor bin Mohammed bin Rashid Al Maktoum, Chairman, Dubai Ports and Borders Security Council attended the event. His Highness directed Dubai C

Abu Dhabi Customs has inked a pact with Competere Group to advance trade facilitation and fortify competitiveness, said Rashed Lahej Al Mansoori, DG, Abu Dhabi Customs. The pact aims to leverage tech and forward-looking economic models to enhance efficiency, reliability, and sustainability in global trade and logistics.  “By working with global partners and the private sector, we aim to adopt global best practices and develop smarter, more competitive trade systems that stren

DP World has entered a JV with Tashkent Invest to develop a logistics terminal in Tashkent, Uzbekistan. The project, located in the Yangi Avlod Special Industrial Zone, aims to enhance regional trade connectivity and position Uzbekistan as a key logistics hub in Central Asia, said Sultan Ahmed bin Sulayem, Chairman and CEO, DP World Group. The JV, DP World Tashkent LLC, will manage an 82-hectare terminal featuring rail-connected dry ports, customs clearance zones, truck parki

Abu Dhabi Aviation Group of Companies and Egypt’s Ministry of Civil Aviation have signed five pacts to boost cooperation in civil aviation, including air cargo, across the Middle East, said Mahmood AlHay AlHameli, Group CEO, ADA Group. The pacts were inked during a high-level visit by an Egyptian delegation, led by Minister of Civil Aviation His Excellency Dr. Sameh El Hefny. The agreements establish partnerships between ADA entities — Royal Jet, Etihad Airways Engineering, M

QR Cargo has delivered a major milestone, transporting 7.5 million kg of mail across 160 global destinations in the past 12 months. The...

DP World is well into the next phase of constructing its global headquarters at Expo City Dubai, marking a major step in its mission to...